Lecture Topics
   

 

Technology Strategies for 2017 and Beyond: A Briefing for Bank Directors and Executives

The pace of technology innovation is accelerating. Emerging and traditional competitors are introducing enhanced offerings that target existing bank customers - especially small businesses and millennials. Banks need to re-think both customer-facing and internal systems if they want to stay viable and satisfy growing expectations.

This revealing session discusses the expanded role boards and executives must play in laying a firm technology foundation that empowers their banks to deliver a world class customer experience and pave the way for future growth. The program addresses various ways to balance a strong, secure infrastructure with new capabilities that foster speed, innovation and responsiveness.

  

FinTech Competitors: Understanding and Responding to their Technology Edge

FinTech competitors are enjoying exponential growth rates. They have created attractive offerings that delight retail and small business customers by leveraging technology to dramatically reduce loan decision and funding times. Community bank boards are becoming more aware of these competitive threats and are turning to their IT staffs for solutions.

This informative session discusses the current marketplace, the strengths and weaknesses of FinTech competitors, the emerging technologies and the steps banks can take to craft a strategy that responds to the threat while delivering creative solutions that protect existing customer relationships.

 

Making Sure Your Board is On Board

Director responsibility for IT risk and strategy has become more consequential as customers continue their migration to electronic delivery channels. However, a recent BankDirector Technology Survey revealed that 45 percent of bank boards do not have a single director with technology expertise and 51 percent only discuss technology issues once a quarter.

This informative session discusses practical steps banks across the country are taking to help bring about a fundamental change in boardroom culture by raising awareness, closing knowledge gaps and ensuring that the opportunities and risks posed by technology take a much higher priority on the boardroom agenda.

 

The Evolving Threat Landscape: Preparing for the Inevitable

The cyber threat landscape is highly irregular and ever-changing, and banks need to take a proactive and comprehensive approach to cyber risk management to protect, detect and respond to new and emerging attacks. 

This session provides insights on key trends within the threat landscape, including increased pressure to disclose breaches and threat responses; increased risk from growing use of mobile devices and adoption of the Internet of Things; and increased use of real-time intelligence tools to monitor attacks. The presentation then addresses key “lessons learned” from bankers who experienced a significant breach.

  

The Death of the Password: Emerging Trends in Authentication

The cost of data breaches is rising rapidly and banks are under increasing regulatory pressure to safeguard sensitive information. Multi-factor authentication is essential but customers can be turned off by approaches that are overly conservative and create friction points. Banks need to strike the right balance between security and convenience.

This session provides a current update on traditional biometrics (voice, fingerprint, facial recognition, etc.) and introduces the next generation of authentication tools that will analyze thousands of data points in real-time to block fraudsters while being invisible to customers.

 

Teaching Business Customers about Cybersecurity

Business customers carry higher balances and are attractive targets for ACH and wire fraud, payroll compromises, account takeovers, social engineering and other schemes. However, most of them know dangerously little about cybersecurity. Banks, on the other hand, are required to have extensive plans and procedures to guard against attacks.

This informative session provides several simple yet creative ways for banks to share their cybersecurity knowledge with their business customers. You will learn how banks around the country have raised awareness and reduced risk by providing valuable training to their business customers.

 

Meet the Disruptors: Five New Technologies that will Change Banking Forever

As millennials become decision makers and Generation Z enters the workforce, the technology bar is being raised for banks. An unprecedented amount of venture capital is backing aggressive startups that are developing revolutionary ways to provide financial services and products. 

This eye-opening session reveals five new technologies that will shape the future of banking. The program then provides practical advice for developing a technology strategy that prepares for the future while continuing to provide high levels of service to existing customers.

  

Game Changers: New Technologies that are Raising the Bar for Banks

Bank customers want innovative solutions for today’s complex financial needs. The pace of technology development has quickened and competitors are rolling out attractive new solutions that can impact a bank’s existing business and future growth.

This content-rich session discusses the banking technology outlook for 2017-2019, the new technologies customers will demand and some of the creative ways banks can deliver increased function while working within budgetary constraints. 

 

Planning for Emerging Technologies: An Executive-Level Roadmap for the Next Five Years

Technology strategy has become a top priority for successful banks. Customers are demanding more function at faster speeds while non-bank competitors are rolling out attractive solutions that threaten traditional lines of business. Banks must leverage both customer-facing and internal technologies to remain competitive.

This presentation provides an executive-level overview of new and emerging technologies along with advice for crafting a strategy that delights customers, improves internal efficiencies and provides a foundation for long-term growth.

 

Emerging Cybersecurity Threats: Best Practices for Setting a Proactive Strategy

As more bank and customer information is stored in digital form, the consequences of a data breach become more significant. Organized crime groups continue to develop new ways to uncover and exploit security weaknesses and quickly monetize stolen information. Senior managers rely on trusted staff to protect digital assets but often don’t know the right questions to ask to effectively oversee their efforts.

This informative session provides an executive-level overview of key cybersecurity issues and provides valuable best practices and guidance for setting an effective direction and evaluating results.

 

Balancing Hi-Tech and Hi-Touch: Innovative Ways to Provide Superior Service to All Generations

Banks are struggling to balance the growing demand for electronic delivery channels with the traditional service expectations of older, more profitable customers. As millennials age and more self-service options are introduced, the need for personal interaction with a banker will not go away but the options for providing it will evolve.

This informative session discusses several creative ways that banks across the country are growing their cross-generational customer bases by leveraging emerging technologies and discovering new ways to provide the hi-touch experiences that have always set community banks apart.

  

New Trends in Payments and Marketplace Lending: Opportunities and Risks for Banks

The next three years will bring unprecedented changes in consumer and business payment and lending options. Customers will face a confusing array of new products and services and banks will need to develop innovative strategies to satisfy customer demand and grow market share.

This informative session discusses the developments we can expect to see in the near term, how to evaluate various solutions and how to effectively craft a payment and lending strategy that provides customer value in a safe, secure and compliant manner while controlling costs.

 

The Next Big Thing

The Internet changed how we live, work and interact. What could possibly top it? This exciting program will discuss the next big thing. Brand new technologies are about to enrich our lives in ways we never imagined. New advances in banking, finance, communication, learning, energy, entertainment and healthcare will widen our range of choices and provide quality and value.

This session provides an overview of the new technologies we can expect to see during the next 5, 10, 20 and 30 years and how to gain the most benefit from them.

  

The Tech-Savvy Board: Helping Directors Understand Technology

Director responsibility for IT risk and strategy has become more consequential as customers migrate to electronic delivery channels. New laws, guidance and regulations require a higher level of board focus on the IT area. At the same time, many directors still classify themselves as technology novices.

This highly informative session provides directors with an easy-to-understand overview of current and emerging bank technologies and their benefits and risks. The session then describes best practices for setting a strategic technology direction, monitoring the IT function and measuring results.

 

The Emerging Payments Landscape: Opportunities and Risks for Banks

The next three years will bring unprecedented changes in consumer and business payment options. Customers will be faced with a confusing array of new terminology and an evolving set of standards. Banks will develop strategies that could include forming relationships with non-traditional partners to satisfy customer demand and grow market share.

This informative session discusses the developments we can expect to see in the near term, how to evaluate various payment solutions and how to effectively craft a payments strategy that provides customer value in a safe, secure and compliant manner.

 

New Technology Tools to Increase Marketing ROI

This session provides an overview of low cost, innovative technology tools that have helped banks gain maximum value from their marketing dollars. Topics include personalized online advertising campaigns, merchant funded reward programs, using iPads for new account openings outside the branch, enhanced email marketing, location-based services, audience response systems and many others.

The program includes examples of how banks around the country have successfully used technology to cost-effectively identify and qualify new customers, reduce costs and enhance shareholder value.

 

Personal Technology Secrets of Successful Bank Executives and Directors

There are millions of smartphone apps available today yet most bank executives and directors use fewer than ten. Finding truly valuable tools can be a daunting task and many business leaders rely solely on recommendations from friends or colleagues.

This session provides an overview of lesser-known apps and other technology tools that top executives have recently discovered and now wouldn’t want to live without. These new tools are well-designed, easy to use and provide significant value at an affordable price.

 

Positioning for Success: Charting a Winning Technology Course for Your Bank

Today’s banks have an unprecedented number of technology choices. Experts have a myriad of opinions and it is harder than ever to predict what tomorrow’s customers will demand, what they will pay for and how to set priorities. In addition, low net interest margins and an uncertain economy put pressure on shareholder return.

This informative session provides practical advice for balancing all of the variables and developing a realistic technology strategy that makes the most sense for your bank.

 

Technology Trends and their Impact on Security

Bank customers want innovative technology solutions for today’s complex financial needs. Unfortunately, many of these new offerings bring added security risks.

This informative session discusses the emerging technologies we can expect to see during the next 12-24 months, their associated dangers and the steps banks can take now to reduce exposure and provide a safer environment for delivering high-value customer solutions.
 
 
 
Thinking Outside the Branch: Technology Trends Driving Generation Y Customers

Generation Y customers (born between 1978 and 1994) are the future of banking. They grew up with connectivity and expect their bank to provide the same 24/7 communication channel, quick response and superior service they experience in other areas of their lives.

This content-rich program explores the new banking technologies that Generation Y customers are excited about and how to affordably incorporate them into the bank's existing product and service mix. You will learn about personal financial management tools, social networking trends, live auctions, person-to-person payments, comparison shopping platforms and much more.

 

Taking Control of Your Destiny: Effective Contract Negotiations and Vendor Management

The best vendor relationships provide high value to both parties. A win-win business deal begins with a great contract that accurately reflects the agreement and provides flexibility for future changes. An effective vendor management program provides necessary oversight and early warning of potential problems.

This practical session provides valuable tips and techniques to help your bank negotiate favorable contracts, monitor vendor performance and avoid costly pitfalls.

 


 Managing Technology for the Future

A new banking technology or application is introduced every six business days. Each claims to be the greatest invention since the ATM and promises vast returns on investment. At the same time, banks face staffing and budget constraints and the steady drumbeat to do more with less.

This informative session provides valuable insight on how to effectively manage your bank's technology program by providing innovative solutions for customers while maximizing budget resources.