The Post-Covid-19 Technology Landscape: New Priorities, New Challenges and New Opportunities
The world experienced profound change in 2020. The Covid-19 pandemic resulted in high unemployment, increased small business failures and lower GDP. Community banks aggressively stepped up to help customers with PPP loans, assistance with existing loans and creative digital solutions to complete transactions remotely.
As the “new normal” begins to come into focus, banks need a technology strategy that embraces change while remaining true to the bank’s core values. This informative session discusses the critical elements community banks should consider when developing a technology direction for the next 24 months.
Emerging Trends in Banking Technology: Decision Time for Community Banks
2021-2022 will be a critical period for community banks as customer demand for enhanced delivery channels accelerates. Big banks, credit unions and non-bank competitors will announce attractive, ground breaking offerings that streamline traditional banking while providing new tools to help customers improve their financial health. Community banks must develop solid, forward-looking strategies to retain and attract customers and remain competitive.
This informative session provides an overview of the technology landscape we can expect to see in the next two years and the critical steps banks must take to thrive in this new technology environment.
Emerging Trends in FinTech and Authentication: Balancing Innovation and Security
Technology strategy has become a top priority for successful banks. Customers are demanding more function at faster speeds while non-bank competitors are rolling out attractive solutions that threaten traditional lines of business. At the same time, banks are exploring innovative ways to partner with FinTechs to deliver robust function while strengthening authentication.
This presentation reveals the latest emerging trends and explores various ways banks can balance innovation and security to deliver solutions that delight customers, enhance safety and create a foundation for long-term growth.
Selecting the Right FinTech Partner
2021 will see more community banks partnering with FinTech firms to satisfy growing customer demand for enhanced digital delivery channels. However, there are hundreds of companies in the FinTech space and finding the right partner can be challenging.
This informative session provides an overview of best practices for evaluating and selecting the right FinTech partners. Success stories from other banks are highlighted along with a discussion of due diligence, operational, compliance and oversight issues.
The Next Five Technology Challenges Facing Banks
Technology strategy has become a top priority for successful banks. Customers are demanding more function at faster speeds while non-bank competitors are rolling out attractive solutions that threaten traditional lines of business. Banks must leverage both customer-facing and internal technologies to remain competitive and boards must fully understand the benefits and risks of conducting business via new digital channels. This presentation discusses the next five technology challenges facing banks and provides advice for crafting a strategy that delights customers, improves internal efficiencies and provides a foundation for long-term growth.
The Evolving Threat Landscape: Preparing for the Inevitable
The cyber threat landscape is highly irregular and ever-changing, and banks need to take a proactive and comprehensive approach to cyber risk management to protect, detect and respond to new and emerging attacks.
This session provides insights on key trends within the threat landscape, including increased pressure to disclose breaches and threat responses; increased risk from growing use of mobile devices and adoption of the Internet of Things; and increased use of real-time intelligence tools to monitor attacks. The presentation then addresses key “lessons learned” from bankers who experienced a significant breach.
Technology Strategies for 2021 and Beyond: A Briefing for Bank Executives and Directors
The pace of technology innovation is accelerating. Emerging and traditional competitors are introducing enhanced offerings that target existing bank customers - especially small businesses and millennials. Banks need to re-think both customer-facing and internal systems if they want to stay viable and satisfy growing expectations.
This revealing session discusses the expanded role boards and executives must play in laying a firm technology foundation that empowers their banks to deliver a world class customer experience and pave the way for future growth. The program addresses various ways to balance a strong, secure infrastructure with new capabilities that foster speed, innovation and responsiveness.
Generation Z: How to Satisfy the Toughest Bank Customers Yet
The oldest members of Generation Z are celebrating their twenty-first birthdays and are about to become more significant bank customers. They make decisions faster than previous generations and look for experiences that are engaging and immediately beneficial. Members of Generation Z are much more likely to be serious about financial planning than Millennials but will also be more discerning when choosing a financial institution. This informative session discusses several ways that forward-thinking banks are preparing for Generation Z while balancing the service expectations of older customers.
Making Sure Your Board is On Board
Director responsibility for IT risk and strategy has become more consequential as customers continue their migration to electronic delivery channels. However, a recent BankDirector Technology Survey revealed that 45 percent of bank boards do not have a single director with technology expertise and 51 percent only discuss technology issues once a quarter.
This informative session discusses practical steps banks across the country are taking to help bring about a fundamental change in boardroom culture by raising awareness, closing knowledge gaps and ensuring that the opportunities and risks posed by technology take a much higher priority on the boardroom agenda.
Emerging Trends in Electronic Financial Crime
As more bank and customer information is stored in digital form, the consequences of a data breach become more significant. Organized crime groups continue to develop new ways to uncover and exploit security weaknesses and quickly monetize stolen information. Senior managers rely on trusted staff to protect digital assets but often don’t know the right questions to ask to effectively oversee their efforts. This informative session provides an overview of the latest key cybersecurity issues and valuable best practices and guidance for setting an effective direction and evaluating results.
The Death of the Password: Emerging Trends in Authentication
The cost of data breaches is rising rapidly and banks are under increasing regulatory pressure to safeguard sensitive information. Multi-factor authentication is essential but customers can be turned off by approaches that are overly conservative and create friction points. Banks need to strike the right balance between security and convenience.
This session provides a current update on traditional biometrics (voice, fingerprint, facial recognition, etc.) and introduces the next generation of authentication tools that will analyze thousands of data points in real-time to block fraudsters while being invisible to customers.
Teaching Business Customers about Cybersecurity
Business customers carry higher balances and are attractive targets for ACH and wire fraud, payroll compromises, account takeovers, social engineering and other schemes. However, most of them know dangerously little about cybersecurity. Banks, on the other hand, are required to have extensive plans and procedures to guard against attacks.
This informative session provides several simple yet creative ways for banks to share their cybersecurity knowledge with their business customers. You will learn how banks around the country have raised awareness and reduced risk by providing valuable training to their business customers.
Meet the Disruptors: Five New Technologies that will Change Banking Forever
As millennials become decision makers and Generation Z enters the workforce, the technology bar is being raised for banks. An unprecedented amount of venture capital is backing aggressive startups that are developing revolutionary ways to provide financial services and products.
This eye-opening session reveals five new technologies that will shape the future of banking. The program then provides practical advice for developing a technology strategy that prepares for the future while continuing to provide high levels of service to existing customers.
Game Changers: New Technologies that are Raising the Bar for Banks
Bank customers want innovative solutions for today’s complex financial needs. The pace of technology development has quickened and competitors are rolling out attractive new solutions that can impact a bank’s existing business and future growth.
This content-rich session discusses the banking technology outlook for 2021-2022, the new technologies customers will demand and some of the creative ways banks can deliver increased function while working within budgetary constraints.
Emerging Cybersecurity Threats: Best Practices for Setting a Proactive Strategy
As more bank and customer information is stored in digital form, the consequences of a data breach become more significant. Organized crime groups continue to develop new ways to uncover and exploit security weaknesses and quickly monetize stolen information. Senior managers rely on trusted staff to protect digital assets but often don’t know the right questions to ask to effectively oversee their efforts.
This informative session provides an executive-level overview of key cybersecurity issues and provides valuable best practices and guidance for setting an effective direction and evaluating results.
Balancing Hi-Tech and Hi-Touch: Innovative Ways to Provide Superior Service to All Generations
Banks are struggling to balance the growing demand for electronic delivery channels with the traditional service expectations of older, more profitable customers. As millennials age and more self-service options are introduced, the need for personal interaction with a banker will not go away but the options for providing it will evolve.
This informative session discusses several creative ways that banks across the country are growing their cross-generational customer bases by leveraging emerging technologies and discovering new ways to provide the hi-touch experiences that have always set community banks apart.
The Next Big Thing
The Internet changed how we live, work and interact. What could possibly top it? This exciting program will discuss the next big thing. Brand new technologies are about to enrich our lives in ways we never imagined. New advances in banking, finance, communication, learning, energy, entertainment and healthcare will widen our range of choices and provide quality and value.
This session provides an overview of the new technologies we can expect to see during the next 5, 10, 20 and 30 years and how to gain the most benefit from them.
The Emerging Payments Landscape: Opportunities and Risks for Banks
The next three years will bring unprecedented changes in consumer and business payment options. Customers will be faced with a confusing array of new terminology and an evolving set of standards. Banks will develop strategies that could include forming relationships with non-traditional partners to satisfy customer demand and grow market share.
This informative session discusses the developments we can expect to see in the near term, how to evaluate various payment solutions and how to effectively craft a payments strategy that provides customer value in a safe, secure and compliant manner.
Personal Technology Secrets of Successful Bank Executives and Directors
There are millions of smartphone apps available today yet most bank executives and directors use fewer than ten. Finding truly valuable tools can be a daunting task and many business leaders rely solely on recommendations from friends or colleagues.
This session provides an overview of lesser-known apps and other technology tools that top executives have recently discovered and now wouldn’t want to live without. These new tools are well-designed, easy to use and provide significant value at an affordable price.
Positioning for Success: Charting a Winning Technology Course for Your Bank
Today’s banks have an unprecedented number of technology choices. Experts have a myriad of opinions and it is harder than ever to predict what tomorrow’s customers will demand, what they will pay for and how to set priorities. In addition, low net interest margins and an uncertain economy put pressure on shareholder return.
This informative session provides practical advice for balancing all of the variables and developing a realistic technology strategy that makes the most sense for your bank.
Taking Control of Your Destiny: Effective Contract Negotiations and Vendor Management
The best vendor relationships provide high value to both parties. A win-win business deal begins with a great contract that accurately reflects the agreement and provides flexibility for future changes. An effective vendor management program provides necessary oversight and early warning of potential problems.
This practical session provides valuable tips and techniques to help your bank negotiate favorable contracts, monitor vendor performance and avoid costly pitfalls.
Managing Technology for the Future
A new banking technology or application is introduced every six business days. Each claims to be the greatest invention since the ATM and promises vast returns on investment. At the same time, banks face staffing and budget constraints and the steady drumbeat to do more with less.
This informative session provides valuable insight on how to effectively manage your bank's technology program by providing innovative solutions for customers while maximizing budget resources.