Emerging Consumer Technologies: Shaping the Digital Expectations of Tomorrow’s Bank Customers
Instagram, TikTok and dozens of daily text messages are essential staples of today’s younger bank customers yet older customers grew up without them. Each generation embraces the technologies of its day.
What will the future look like? This fascinating presentation provides a preview of emerging consumer technologies that will become mainstream for the next generation of bank customers.
Technology Strategies for 2023 and Beyond: A Briefing for Bank Executives and Directors
The pace of technology innovation is accelerating. Emerging and traditional competitors are introducing enhanced offerings that target existing bank customers - especially small businesses, millennials and Gen Z. Banks need to re-think both customer-facing and internal systems if they want to stay viable and satisfy growing expectations.
This revealing session discusses the expanded role boards and executives must play in laying a firm technology foundation that empowers their banks to deliver a world class customer experience and pave the way for future growth. The program addresses various ways to balance a strong, secure infrastructure with new capabilities that foster speed, innovation and responsiveness.
Other Available Sessions
Emerging Trends in Banking Technology: Decision Time for Community Banks
2022-2023 will be a critical period for community banks as customer demand for enhanced delivery channels accelerates. Big banks, credit unions and non-bank competitors will announce attractive, ground breaking offerings that streamline traditional banking while providing new tools to help customers improve their financial health. Community banks must develop solid, forward-looking strategies to retain and attract customers and remain competitive.
This informative session provides an overview of the technology landscape we can expect to see in the next two years and the critical steps banks must take to thrive in this new technology environment.
The Next Five Technology Challenges Facing Banks
Technology strategy has become a top priority for successful banks. Customers are demanding more function at faster speeds while non-bank competitors are rolling out attractive solutions that threaten traditional lines of business. Banks must leverage both customer-facing and internal technologies to remain competitive and boards must fully understand the benefits and risks of conducting business via new digital channels. This presentation discusses the next five technology challenges facing banks and provides advice for crafting a strategy that delights customers, improves internal efficiencies and provides a foundation for long-term growth.
Generation Z: How to Satisfy the Toughest Bank Customers Yet
The oldest members of Generation Z are in their twenties and are about to become more significant bank customers. They make decisions faster than previous generations and look for experiences that are engaging and immediately beneficial. Members of Generation Z are much more likely to be serious about financial planning than Millennials but will also be more discerning when choosing a financial institution. This informative session discusses several ways that forward-thinking banks are preparing for Generation Z while balancing the service expectations of older customers.
Emerging Trends in Electronic Financial Crime
As more bank and customer information is stored in digital form, the consequences of a data breach become more significant. Organized crime groups continue to develop new ways to uncover and exploit security weaknesses and quickly monetize stolen information. Senior managers rely on trusted staff to protect digital assets but often don’t know the right questions to ask to effectively oversee their efforts. This informative session provides an overview of the latest key cybersecurity issues and valuable best practices and guidance for setting an effective direction and evaluating results.
Teaching Business Customers about Cybersecurity
Business customers carry higher balances and are attractive targets for ACH and wire fraud, payroll compromises, account takeovers, social engineering and other schemes. However, most of them know dangerously little about cybersecurity. Banks, on the other hand, are required to have extensive plans and procedures to guard against attacks.
This informative session provides several simple yet creative ways for banks to share their cybersecurity knowledge with their business customers. You will learn how banks around the country have raised awareness and reduced risk by providing valuable training to their business customers.
Emerging Cybersecurity Threats: Best Practices for Setting a Proactive Strategy
As more bank and customer information is stored in digital form, the consequences of a data breach become more significant. Organized crime groups continue to develop new ways to uncover and exploit security weaknesses and quickly monetize stolen information. Senior managers rely on trusted staff to protect digital assets but often don’t know the right questions to ask to effectively oversee their efforts.
This informative session provides an executive-level overview of key cybersecurity issues and provides valuable best practices and guidance for setting an effective direction and evaluating results.
Balancing Hi-Tech and Hi-Touch: Innovative Ways to Provide Superior Service to All Generations
Banks are struggling to balance the growing demand for electronic delivery channels with the traditional service expectations of older, more profitable customers. As millennials age and more self-service options are introduced to satisfy Generation Z, the need for personal interaction with a banker will not go away but the options for providing it will evolve.
This informative session discusses several creative ways that banks across the country are growing their cross-generational customer bases by leveraging emerging technologies and discovering new ways to provide the hi-touch experiences that have always set community banks apart.
The Next Big Thing
The Internet changed how we live, work and interact. What could possibly top it? This exciting program will discuss the next big thing. Brand new technologies are about to enrich our lives in ways we never imagined. New advances in banking, finance, communication, learning, energy, entertainment and healthcare will widen our range of choices and provide quality and value.
This session provides an overview of the new technologies we can expect to see during the next 5, 10, 20 and 30 years and how to gain the most benefit from them.
Positioning for Success: Charting a Winning Technology Course for Your Bank
Today’s banks have an unprecedented number of technology choices. Experts have a myriad of opinions and it is harder than ever to predict what tomorrow’s customers will demand, what they will pay for and how to set priorities. In addition, low net interest margins and an uncertain economy put pressure on shareholder return.
This informative session provides practical advice for balancing all of the variables and developing a realistic technology strategy that makes the most sense for your bank.